How to join

Click on the [Sign Up] link and complete the form in order to create your account. Once your account is created, you can immediately benefit from our membership privileges such as discounts and reward credits. Also, it saves you all the hassle of filling out your billing and shipping information every time you place an order since you can save your information securely on our site.

How to order

Order is processed as below:
Step 1: Search for products.
Step 2: Add products to your shopping cart.
Step 3: Log in with a member ID or non-member order.
Step 4: Fill in the order form.
Step 5: Proceed with payment.
Step 6: Complete the order and you will see the order number.

Payment

We accept the following forms of payment:
- Credit Card
  - Visa
  - MasterCard
  - American Express
  - Discover
- PayPal

Shipping

• Shipping Method : Parcel Service
• Shipping Area : A Region.
• Shipping Rate : Overseas Shipping: Shipment fee will be charged differently depending on the ordered items’ weight.
• Delivery Time : 7 - 15 days
• Please take into consideration that some products may take additional time for delivery and processing.
  Important: Your order is shipped once your payment has been cleared. Please contact our customer service center if you would like to request an exchange or return on your order.
  
  - Customs and Duties
  
  The recipient will be held responsible for international shipments which may be subject to import duties and taxes. Please be advised that these charges are levied by the destination country and we do not have control over them. In the case that the recipient refuses to receive the parcel, the order will be returned to Korea and will not be re-shipped. Relevant expenses (round-trip shipping, customs, etc.) will be deducted from the refund.
  

Returns & Exchanges

*Guide to using International online store*

FAVFAV products are delivered via EMS service, and are classified as immediate-delivery products, ready-made products, and custom-made products.
The average delivery schedule for each group is as follows.
-Immediate-delivery products: 5~7 days
-Ready-made products: 5-10 days
-Custom-made products: 7~10 days on average, maximum 15 days  

*Delivery*

Most of FAVFAV products are made on order and take on average 7-10 days, maximum 15 days, for delivery.

Delivery to secluded areas and island areas may result in extra charge.

Payment must be confirmed before delivery. Delivery may be delayed depending on the product, and please check for separate notice for expected delivery date in cases of reserved and event products.

 

*Exchange and Refund*

-Extra charge for shipping or shipping refund may occur depending on the product being cancelled/exchange/returned or the request cause.

-Exchange and refund due to change of heart (only ready-made products) is possible within 7 days of receiving product, and exchange/refund shipping fee will be charged. (Including color exchange, size exchange etc.)

After refund approval through the notice board, please transfer the shipping fee or enclose the fee inside the box sent through the original shipping company.

Round-trip shipping fee due to product defect such as product damage or wrong delivery are exempt.

After refund approval through the notice board, please send the product back through the original shipping company with a note regarding the defect attached.

Not accept for refund or exchange as follow:

-Refund due to change of heart after refund period has passed

-Customer liability for the product damage

-Loss of product value by opening or damaging the packaging

-Significant decrease in product value due to usage or partial consumption.

-Significant decrease in product value from time lapse beyond possibility of reselling.

-Damage of replicable product packaging

(For further information please refer to the CONTACT bulletin board or Q&A notice board)

Refunds

It takes 7-10 business days to issue a refund for a returned or cancelled order.
Please be advised that your refund may not be processed until the next billing month depending on your credit card issuer's billing schedule.

Other

Pending period for reward store credit:
Your reward store credit issued from orders will be added to your account and stay as Pending for 20 days from delivery before validation to compensate time for exchange or returns. Meanwhile, you are free to spend your available store credit balance.

Requirements:
If you pay for your order with store credit, you are required to spend a minimum store credit of #min_mileage.”
The maximum store credit you can spend on one order is “max_mileage.”

Cancellation of store credit:
Pending credit issued from orders will be automatically cancelled on cancellation or return of the relevant order. Your store credit will be cancelled if you close your account. Also, your store credit will expire if there is no newly issued store credit for three years.