PLEASE SELECT THE DESTINATION COUNTRY AND LANGUAGE :
products are delivered via EMS service, and are classified as immediate-delivery
products, ready-made products, and custom-made products.
The average delivery schedule for each group is as follows.
-Immediate-delivery products: 5~7 days
-Ready-made products: 5-10 days
-Custom-made products: 7~10 days on average, maximum 15 days
Most of FAVFAV products are made on order and take on average 7-10 days, maximum 15 days, for delivery.
Delivery to secluded areas and island areas may result in extra charge.
Payment must be confirmed before delivery. Delivery may be delayed depending on the product, and please check for separate notice for expected delivery date in cases of reserved and event products.
*Exchange and Refund*
-Extra charge for shipping or shipping refund may occur depending on the product being cancelled/exchange/returned or the request cause.
-Exchange and refund due to change of heart (only ready-made products) is possible within 7 days of receiving product, and exchange/refund shipping fee will be charged. (Including color exchange, size exchange etc.)
After refund approval through the notice board, please transfer the shipping fee or enclose the fee inside the box sent through the original shipping company.
Round-trip shipping fee due to product defect such as product damage or wrong delivery are exempt.
After refund approval through the notice board, please send the product back through the original shipping company with a note regarding the defect attached.
Not accept for refund or exchange as follow:
-Refund due to change of heart after refund period has passed
-Customer liability for the product damage
-Loss of product value by opening or damaging the packaging
-Significant decrease in product value due to usage or partial consumption.
-Significant decrease in product value from time lapse beyond possibility of reselling.
-Damage of replicable product packaging
(For further information please refer to the CONTACT bulletin board or Q&A notice board)